HR 538

112th CONGRESS
1st Session

H. R. 538

To require the establishment of customer service standards for Federal agencies.

IN THE HOUSE OF REPRESENTATIVES

February 8, 2011

Mr. CUELLAR introduced the following bill; which was referred to the Committee on Oversight and Government Reform


A BILL

To require the establishment of customer service standards for Federal agencies.

SECTION 1. SHORT TITLE.

SEC. 2. DEVELOPMENT OF PERFORMANCE MEASURES AND STANDARDS FOR CUSTOMER SERVICE PROVIDED BY FEDERAL AGENCIES.

SEC. 3. IMPLEMENTATION OF CUSTOMER SERVICE STANDARDS.

SEC. 4. REPORT BY GOVERNMENT ACCOUNTABILITY OFFICE.

SEC. 5. INCENTIVES FOR CUSTOMER SERVICE.

SEC. 6. DEFINITIONS.

END